Shipping policy
Shipping
Every ImolArte order is made to order in our workshop in Imola. Our ceramics are hand-painted one by one by master artisans, so production time varies depending on the pieces chosen and the quantity.
Artisan production takes a minimum of 4 weeks from order confirmation. Once complete, the order is handed over to the courier and shipped to the address provided at checkout.
You will receive an order confirmation email and, once your order has shipped, a second email with a tracking number so you can follow your parcel until it is delivered.
If your order includes several items, it will be shipped in a single delivery once all the pieces are ready.
The workshop is closed for the middle two weeks of August and from 24 December to 10 January. For orders received during these periods, or in the weeks leading up to them, production and delivery times will be longer.
Shipping costs and delivery times
The delivery times shown start from when the order is handed over to the courier, once production is complete, and not from the order date. They are indicative and may vary depending on the courier and the destination country.
| Destination | Shipping costs | Delivery after shipping | Customs duties |
|---|---|---|---|
| Italy | Free from €150, €19.99 under €150 | 3-4 days | — |
| European Union | Free from €300, from €35 under €300 | 5-7 days | — |
| Non-EU countries | Free from €300, from €35 under €300 | 7-10 days | Paid by the customer |
The exact cost for destinations outside Italy is calculated at checkout based on the country and the weight of the order.
Shipments are handled by express couriers, chosen according to the destination. We do not deliver to PO boxes or freight forwarder addresses.
For shipments outside the European Union, local duties and taxes are always paid by the customer. They are not included in the price and are collected by the courier or customs authorities upon delivery.
In-store pickup
As an alternative to shipping, you can collect your order from the ImolArte shop at Via Vittorio Veneto 13, Imola, during opening hours. We will let you know by email when your order is ready.
On delivery
Every order is carefully packed to travel safely. On delivery, please check that the number of packages matches the number shown on the courier's delivery note and that the packaging is intact.
If the packaging appears damaged, wet or tampered with, sign the receipt as "accepted with reservation" and describe the damage. Write to us within 3 days at info@imolarte.it, attaching some photos of the packaging and its contents: we will handle the claim with the courier.
Cooperativa Ceramica d'Imola is not responsible for delays due to unforeseeable causes or causes beyond its control, such as customs checks, strikes or weather events.
Order changes and cancellation
The delivery address cannot be changed once the order has shipped. Each order can have only one address: to ship to different destinations, you will need to place separate orders.
You can ask to change or cancel your order by writing to info@imolarte.it as long as production has not yet started. After delivery, the 14-day right of withdrawal still applies, under the conditions set out on the dedicated page.
Purchase documents
For every order, Cooperativa Ceramica d'Imola issues a receipt, sent by email or included in the parcel. If you need an invoice, please provide your tax details when placing your order: once issued, it cannot be changed.
Contact
For any information about shipping, you can write to info@imolarte.it.
Nell'originale la frase sul recesso rimanda genericamente a "la pagina": ho reso con "the dedicated page", ma se vuoi puoi linkare direttamente la pagina Right of withdrawal.